Frequently Asked Questions About Courses
Do I have to access the online courses at a certain time?
Because we have tens of thousands of people looking at our courses, we have made it available 24/7 around the world to gain access easily. There are no specific times as these are on-demand training videos.
Is it the same as hiring a college consultant?
This experience is as close as you’ll get to work with a live consultant. The only difference, is a consultant is more hands-on with the process and has expert advice specifically for your student. We do have consultants on our team if you are interested in getting one. There is nothing that compares to one on one coaching. Please fill out an application at HERE
What if I don’t like the course?
That’s okay. We won’t take it personally. We want you to love it, and we feel pretty confident that you will – but just in case, we offer a 100% money-back guarantee - all you have to do is submit the workbook for proof that you didn’t use the course.
Why would I buy the course verses working with your consultants?
Many families cannot afford our consulting packages, and this is the next best solution. Here they can use the exact formula we use with our clients and do it directly with their students verses having no strategy at all while managing the entire process. Our courses increase students’ chances significantly verses a high school guidance counselor or doing it on their own.
Frequently Asked Questions About Services
What Do You Do In The Application Process With My Student?
Please go to the college mastery program page HERE to learn our exact steps of what we do with your student.
What Is Your Refund Policy?
Once you have started services with us, we want you to provide any feedback of not being satisfied after the first session with us. If you are not satisfied, we will have a conversation about what needs to happen moving forward. If you have purchased a package with us, and we have reviewed your refund request, we will refund after our a la carte rate for work that has been completed is covered based upon your package. Each refund is reviewed on a case by case basis and is not guaranteed.
What Are The Consultants Like? What If My Student Doesn’t Like Them?
Neha Gupta goes through over 1,000 resumes to pick 1 consultant on her team as she is particular about who she adds to assist in the admissions process. Over 95% of her team is Ivy League consultants and they have scored in the 98th percentile on all tests and academic courses. They are also passionate, relatable and make the process fun! If your student doesn’t like their consultant, we switch them to ensure the perfect pair experience. We also include a detailed assessment for each student when they onboard with us to ensure pairing as we know how important this can be.
How Do You Mentor My Student?
Please go to our mentorship page HERE to learn exactly how we mentor students.
How Does Your Tutoring Work?
We have tutors available in person in Houston, Texas or for global customers, online tutors. These tutors are located in the US and are Ivy League level and have scored perfect scores in what your student is needing assistance with. Once you have told us what you need and what availability your student has, we pair you with the best tutor and get started on a recurring basis to see the scores increase.